Over 60% of my work these days is done by remote/telecon support, especially since the Covid-19 pandemic and the resulting lock-down restrictions. As some of my clients are elderly and/or vulnerable, remote support has helped ease their worries and has allowed me to better protect them by not physically being on their premises. It also reduces costs all round, plus I can work on more than one machine at a time. Although not everything can be resolved remotely, below is some of the work I successfully do without leaving my office:

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• Malware, adware, unwanted program and annoying pop-up removal

• Resolving printer connection problems

• Setting up and troubleshooting email accounts

• Fixing system and registry errors

• Installing programs including internet security

• Diagnosing some hardware issues

• Operating system and software customisation

• Software and driver updates

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If you're experiencing I/T issues, but you're worried about your safety with regards to Covid-19, please don't hesitate to give me a call and I can remote in (if appropriate) and sort out the issue.